Please DO NOT return any item without a reply from Vocal Star first.  Please read the below carefully before starting a return.

Please note all returns are handled by completing the online form below.  We can not discuss a return over the phone, as we need all aspects of a return request to be logged. 

Unwanted items

You can return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.

Returned items should be insured and tracked for your protection.

After 28 days, the item will enter it's warranty period. 

Refunds on unwanted items

Once the unwanted item is received back to the warehouse it will be checked and granted it meets our return policy conditions we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.  Refunds will be minus our initial cost to send the item (currently £6).

Warranty Returns

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.  

Returned items should be insured and tracked for your protection.

We will access, repair or replace all items with a valid warranty and cover the return shipping cost back to you. 

Remote controls, microphones and cables are not covered under warranty.  Any that arrive faulty, must be reported within the first 30 days from receiving your order.

Please note: Modifications, alterations, cosmetic damage (intentional or unintentional) may invalidate warranty.  Please check before sending any items back to us if you are unsure.

Info: You should receive notification of your refund within 10 working days after your parcel has been returned. If you have not received notification of your refund within 10 working days, please contact us.

CD's, Microphones and Digital Downloads 

For your benefit and for reasons of product integrity and hygiene, we cannot offer refunds or exchanges, unless faulty or not as described, on CD's, Microphones and Digital Downloads.

This does not affect your statutory rights. 

Damaged / Faulty Items / Items Missing

We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery. Where the damage is not noticeable until you open your parcel, please contact us immediately by emailing us or completing the returns form below.

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

You can return your items purchased online by contacting us with details of the issue, by completing the online form here.

In all cases, items will be inspected and if confirmed as faulty we will issue a suitable form of redress (replacement/repair/refund).

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.

In dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.

For help and advice on what to do where you believe an item to be faulty, please contact citizens advice.  We suggest that before you return an item as faulty, please ensure you have checked the batteries, please note that all battery operated products work best with alkaline batteries.  We would also suggest you contact us to troubleshoot an issue, prior to returning an item. 

Please note that items that arrive faulty, are not working, or have parts missing must be reported to us within 28 days of receiving the order.  After this, they will be treated as a standard warranty issue. This must be done online by completing the online form here.

Please note that all authorised returns need to be received within 14 days of acceptance, with the return number marked clearly on the packaging.  Returns not received after 14 days will be automatically closed. 

Returns Form

We will not be able to respond where forms are incomplete.  Please take care to complete ALL sections.